The policies described below apply only to "Brooklyn Center Presents" events. For all events other than "Brooklyn Center Presents" performances, please refer to Theatre Policies section of the Box Office Info page.
- What if I cannot attend a performance for which I have purchased tickets?
If you are a Multibuy patron or Member, you may exchange your tickets for another performance with 24 hours notice (exchange privileges are an exclusive benefit of Multibuyers and Members – price differentials may apply). Multibuyers and Members may only exchange their tickets into other performances within the same season as the originally purchased tickets.
If you are not a Multibuyer or Member, you are not eligible for an exchange or refund. However, you have two options. The first is to turn the unused tickets in to the box office as a tax-deductible contribution. The box office must receive these no later than the performance time printed on the ticket. You will receive a receipt in the amount of the value of the ticket(s) returned. Only the amount printed on the ticket is applicable as a contribution. You may not apply service fees as part of your tax-deductible contribution.
Your second option is to transfer the ticket to a guest. If you cannot supply the actual ticket to the guest, you may call the box office at least 24 hours prior to the performance and provide us with the name of the guest and the seat location of your ticket. A duplicate ticket will be held at the box office for your guest. No guest transfers will be processed with less than 24 hours notice.
Regardless of whether you are a Multibuyer, a Member, or an individual event purchaser, the value of unused tickets may not be carried over from one season to another.
- What is Brooklyn Center's policy for seating latecomers?
Patrons arriving late to a Brooklyn Center performance will be seated per the instructions of the house staff in a pre-designated "late seating" section at the rear of the theater so as not to disturb the artists on stage or fellow audience members. Latecomers will only be permitted to take their ticketed seats after intermission. If there is no intermission, latecomers will be required to remain in the late seating section for the duration of the performance. Patrons leaving the theater during the performance will be asked to wait with latecomers.
Brooklyn Center urges all patrons to allow sufficient travel time for potential delays caused by inclement weather, traffic, construction, weekend subway/bus schedules, and so forth. Be sure to check your tickets in advance to confirm performance times.
- What if I lose my tickets before the day of the show?
For replacement tickets, call the Brooklyn Center Box Office at 718-951-4500 in advance of the performance. All reprinted tickets will be held at the box office, and will only be released to the person who purchased the original tickets. Valid ID required for pickup.
- Are performances ever cancelled because of inclement weather?
Performances are not cancelled due to weather conditions unless there are EXTREME circumstances such as a performer unable to get to the theater or the declaration of a state of emergency. Please call the Brooklyn Center Box Office at 718-951-4500 to inquire about cancellations. There will be no ticket refunds or exchanges for performances that take place as scheduled. Service fees are non-refundable a in case of a performance cancellation, only the face value printed on the ticket will be refunded.
- Can I bring my children to the performance?
Children are welcome at Brooklyn Center for the Performing Arts to most shows, especially our Target Storybook Series. Please check with the box office staff if there is any question as to the appropriateness of a performance for children. Everyone who enters the theater, regardless of age, must have his/her own ticket and occupy his/her own seat. No babies in arms or strollers will be allowed in the auditorium. As a courtesy to the performers and other audience members, we request that patrons refrain from bringing children under the age of two who are too young to sit quietly, and that parents immediately remove to the lobby any children who get restless during a show.
- What accommodations are available to patrons who use wheelchairs or have other special needs?
Whitman Theatre is equipped with wheelchair ramps, accessible seating, and accessible family restrooms. Assisted listening devices are available from the concessions counter in the Main Level Lobby. Large print programs may be requested by calling the box office at least 72 hours prior to your ticketed performance. Animal companions accompanying patrons who are blind or have low vision are welcome. If a member of your party requires any of these services, please notify the box office when arranging your tickets, so that our staff can make your visit to Brooklyn Center as enjoyable as possible.
- What discounts are available for the Brooklyn College community?
We offer a $5 discount off full price tickets for Brooklyn College faculty, staff, and alumni (discount not applicable to The Snow Maiden or Target Storybook Series performances). Please check with the box office for details.
- What discounts are available to students and children?
Tickets for children ages 12 and under are available at a 50% discount when purchased along with a full-priced ticket (discount not applicable to Target Storybook Series performances, The Colonial Nutcracker, or The Snow Maiden).
Brooklyn College students: Full time Brooklyn College students with a current, validated I.D. will be admitted free for each Brooklyn Center sponsored performance, subject to availability and available only to those performances listed on this website. Complimentary tickets for Brooklyn College students with a current, valid Brooklyn College I.D. are distributed beginning one hour before the performance on the day of the event only. Guests of Brooklyn College students will be subject to standard ticket prices.
All other students: $10 student rush tickets are available beginning one hour prior to the performance, subject to availability. Rush tickets must be purchased with cash only. Valid student I.D. required at time of purchase.
- Can I take pictures during the performance?
No. The use of any photographic, video, or audio recording devices inside the theater, without written permission of the management, is prohibited by law. Any such devices being used during a performance are subject to confiscation until the end of the performance. Violators may also be punished by ejection and will be liable for monetary damages.
- Do you accept TDF vouchers?
Not all performances at Brooklyn Center are part of the TDF voucher program – TDF vouchers are accepted for select performances only. Please call the box office at 718-951-4500 if you would like to use a TDF voucher for a Brooklyn Center performance.